At Urbanova, we take pride in the quality and craftsmanship of our products. To ensure your peace of mind, we offer comprehensive warranties for our blankets, including the Premium Multi-Texture Embossed Winter Blanket and the Luxury Velvet Plush Red Geometric Blanket. Below are the details of our warranty policy.

1. Warranty Coverage

Urbanova blankets are covered against manufacturing defects and workmanship issues for a period of 12 months from the date of purchase.

2. Eligible Products

This warranty applies specifically to:

• Premium Multi-Texture Embossed Winter Blanket

• Luxury Velvet Plush Red Geometric Blanket

3. What’s Covered

Our warranty includes:

• Loose threads or seams coming apart

• Material defects such as pilling or thinning

• Faulty zippers or closures (if applicable)

4. What’s Not Covered

The warranty does not cover:

• Damage caused by misuse or neglect

• Stains, odors, or normal wear and tear

• Alterations or modifications made by the customer

5. Proof of Purchase

To claim a warranty, you must provide a valid receipt or invoice. Claims without proof of purchase will not be processed.

6. Warranty Claim Process

1. Contact our support team via Email: support@urbanova.website or Phone: +1 406 728 5542

2. Provide product details, purchase information, and images of the defect

3. Our team will assess the claim and provide instructions

7. Inspection and Approval

All warranty claims are subject to inspection. Urbanova reserves the right to approve or deny a claim based on the defect reported.

8. Repair or Replacement

If a claim is approved, we will offer:

• Repair of the defective product, or

• Replacement with an identical or similar item

9. Replacement Policy

Replacements are provided free of charge. Shipping costs for warranty replacements are covered by Urbanova.

10. Turnaround Time

Warranty claims are typically processed within 7–14 business days from receipt of the product and supporting documentation.

11. Shipping Instructions

Customers are responsible for securely packaging the product when sending it for inspection. Urbanova recommends using the original packaging if possible.

12. Limitations of Liability

Urbanova is not liable for incidental or consequential damages arising from the use of our products. Liability is limited to repair or replacement under warranty terms.

13. International Warranty

For international customers, warranty claims may involve additional shipping fees. Contact support for guidance.

14. Contact Information

For any questions or warranty assistance, reach us at:

• Phone: +1 406 728 5542

• Email: support@urbanova.website

• Address: 742 Pinecrest Avenue, Boulder, CO 80302, USA

15. Commitment to Quality

At Urbanova, we are committed to delivering high-quality blankets that meet your expectations. Your satisfaction is our priority, and our warranty ensures peace of mind with every purchase.