At Urbanova, we aim to ensure a smooth, fast, and reliable delivery experience for every customer. Please review our shipping and delivery guidelines below to understand how and when your order will arrive.

1. Shipping Coverage

Urbanova currently ships to locations within the United States.
Any future expansion to international shipping will be announced on our website.

2. Order Processing Time

• All orders are processed within 1–3 business days.

• Orders placed on weekends or holidays will be processed on the next business day.

• During peak seasons, processing times may slightly increase, but we always work to ship your items as quickly as possible.

3. Delivery Timeframe

Delivery time depends on your location and the shipping method selected at checkout. Typical delivery windows include:

• Standard Shipping: 3–7 business days

• Expedited Shipping: 2–4 business days

• Priority Shipping: 1–2 business days

Shipping estimates apply after the order has been dispatched.

4. Shipping Confirmation & Tracking

Once your order ships, you will receive a Shipping Confirmation Email containing your tracking number.
You can monitor your package status using the tracking link provided.

5. Shipping Fees

Shipping charges are calculated at checkout based on:

• Delivery address

• Shipping method selected

• Order weight and size

Urbanova may offer free shipping promotions occasionally.

6. Accuracy of Shipping Information

Customers are responsible for providing accurate and complete shipping details.
Urbanova is not liable for delays or lost packages caused by:

• Incorrect address input

• Missing information

• Unreachable recipients

If you enter the wrong address, please contact us immediately.

7. Delivery Attempts

Most carriers will make multiple attempts to deliver your package.
If they are unable to deliver:

• The package may be held at a nearby pickup facility

• It may be returned to us if unclaimed within the carrier’s timeframe

Additional shipping fees may apply for reshipment.

8. Damaged or Missing Packages

If your order arrives damaged or does not arrive within the expected timeframe:

• Take photos (if damaged)

• Contact us right away at support@urbanova.website

We will assist with replacements, investigations, or refunds as appropriate.

9. Carrier Delays

Urbanova is not responsible for delays caused by third-party carriers, weather conditions, holidays, or unforeseen shipping disruptions.

10. Split Shipments

If your order includes multiple items, they may ship in separate packages depending on availability.
You will receive tracking information for each package.

11. Order Tracking Support

If your tracking number shows no movement or unusual delays, you can contact our support team and we will help investigate.

12. Contact Us for Shipping Assistance

For shipping inquiries, address updates, or delivery concerns, reach out to us at:

Urbanova
Phone: +1 406 728 5542
Email: support@urbanova.website
Address: 742 Pinecrest Avenue, Boulder, CO 80302, USA