At Urbanova, we are committed to offering premium-quality home comfort essentials, including the Premium Multi-Texture Embossed Winter Blanket and the Luxury Velvet Plush Red Geometric Blanket. Your satisfaction is our priority, and this Refund & Return Policy outlines the conditions, timelines, and procedures for requesting returns, exchanges, or refunds.

1. Eligibility for Returns

We accept returns for most items within 30 days of delivery. To be eligible, products must be:

• Unused

• Unwashed

• Free from damage, stains, or odors

• In their original packaging and tags

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Used blankets

• Items without original packaging

• Products damaged due to misuse or mishandling

3. Return Request Procedure

To initiate a return, contact our support team:

• Email: support@urbanova.website

• Phone: +1 406 728 5542

Provide your order number, product name, and reason for return. Our team will guide you through the next steps.

4. Return Shipping Responsibility

Unless the return is due to our mistake (wrong item, defective product), customers are responsible for:

• Return shipping fees

• Proper packaging of returned goods

5. Inspection & Approval

Once the returned item reaches our facility at:
742 Pinecrest Avenue, Boulder, CO 80302, USA,
it undergoes a quality check. Approval or rejection of the return will be communicated via email.

6. Refund Processing Time

Approved refunds are processed within 7–10 business days to the original payment method. Time may vary depending on your bank or payment provider.

7. Partial Refund Conditions

Partial refunds may be issued if:

• Items show minor use

• Packaging is damaged

• Accessories or tags are missing

8. Defective or Damaged Products

If your blanket arrives damaged, defective, or incorrect:

• Contact us within 48 hours of delivery

• Provide photos of the product and packaging

We will offer a replacement or full refund at no extra cost.

9. Exchanges

Exchanges are allowed for:

• Color differences

• Product defects

• Preference changes (subject to stock availability)

Customer pays return shipping for preference-based exchanges.

10. Lost or Stolen Packages

Urbanova is not responsible for lost or stolen packages marked as delivered. Customers should contact their local courier first.

11. Cancellation Policy

Orders may be canceled within 12 hours of purchase. After processing, cancellations are not guaranteed.

12. Sale Items

Items purchased during promotions, clearance, or discounts are final sale unless defective.

13. Incorrect Address Entries

Urbanova is not liable for orders shipped to incorrect addresses provided by the customer. Reshipping fees may apply.

14. International Orders (If applicable)

International orders may not be eligible for returns due to shipping costs. Please confirm with our support team before initiating any request.

15. Contact for Return Assistance

Our dedicated support team is available to guide you:

📞 +1 406 728 5542
📧 support@urbanova.website
🏠 742 Pinecrest Avenue, Boulder, CO 80302, USA